FAQ

In general, people do not need to wear masks when outdoors. However, per CDC recommendations, in areas of substantial to high transmission, people who are not fully vaccinated are encouraged to wear a mask in crowded outdoor settings or during activities that involve sustained close contact with other people who are not fully vaccinated.

Please stay up to date on our eNewsletters, website, and/or social media pages for updated COVID-19 policies closer to the event. We will abide by what the current CDC guidelines are for COVID-19. Currently vaccination is not required for entry into the festival.

Testing is not required to enter the festival. The festival nor the resort currently offers onsite testing.

All flight times and dates are listed for the all-inclusive packages, and cannot be changed.

Roommates must purchase the same package to receive the advertised rates.

We have a rooming list for people who are looking to find a roommate to share their room. Please contact us to be added to the list and to potentially be connected to a roommate. We cannot guarantee a roommate.

Your booking is not confirmed until you purchase your ticket. Simply registering and submitting your form is not a confirmation of your ticket. Tickets are very limited so please submit payment upon receiving your invoice.

All packages must be paid in full.

All concerts begin at 8pm each night.

You will receive a confirmation email shortly with your flight details and later you will receive another email with more instructions and information as we get closer to the date.

1) All sales are final; no refunds or exchanges for any reason. 2) All artists, set times and stages are subject to change. All advertised acts have confirmed their appearance at the Festival. However, acts are subject to change without notice and refunds will not be issued due to artist cancellations. 3) Events take place rain or shine. If severe weather becomes a threat and we need to interrupt programming, stage announcements will be made regarding safety procedures. Programming will resume when deemed safe. 4) Any ticket holder that directly or indirectly interferes with the enjoyment of the event may be asked to leave the venue and may be subject to arrest and prosecution. 5) The event will continue to make every effort to ensure socially responsible behavior in order to allow ticket holders to enjoy the event. 6) The festivals encourage a smoke-free environment and ask that you respect the health of your neighbors at the event and refrain from smoking in any area where it may affect someone else. Smoking is prohibited under all tents and inside buildings. Please find an isolated area if you must smoke, and dispose of your butts properly. All are welcome at Mazatlan Jazz Festival regardless of race, color, national origin, gender, gender identity, gender presentation, sexual orientation, age, body size, disability, appearance, religion, citizenship or pregnancy. We have a zero-tolerance policy for discrimination or harassment of any kind.

Click here to view our Terms & Conditions.